Roofing service router
Start with what you are seeing—not a guess about the final scope.
Route an active leak, recurring roof trouble, drainage issue, skylight concern, documentation need, or planned maintenance request to the most useful first service. Roof type and property type refine the path after that.
If the symptom is clearer than the service, choose Not Sure Yet on the estimate form.
Active water entry
Stay off the roof and do not attempt a tarp during rain, wind, or lightning. Keep clear of sagging ceilings and wet electrical equipment. Turn off power only if you can reach the breaker from a dry, safe location. For an immediate life-safety risk, call 911.
Availability: Urgent leak calls are prioritized during business hours, but a call or online request does not guarantee same-day service. Timing depends on weather, safe access, location, and crew availability.
Office hours: Mon–Fri, 7:30 AM–5:00 PM; Sat, 9:00 AM–1:00 PM
Start with the main concern
Choose the closest match. The first route is not a diagnosis or a promise of final scope; it gives the team the right context for inspection and follow-up.
Roof Repair
Start here for water entry, damaged flashing, missing or broken roofing, or a problem at a penetration, valley, wall, or roof edge. An inspection looks for the likely source; a leak alone does not decide replacement.
Check another path when: If the water is centered on a skylight, use the skylight route. For a commercial low-slope roof, use Commercial Roofing.
Start with Roof RepairRoof Replacement
Start here when the question is broader than one repair: repeated trouble, wear across several areas, or planning the next roof assembly rather than another localized fix.
Check another path when: A localized condition with serviceable surrounding roofing may still be a repair candidate. The roof condition and repair history guide the recommendation.
Start with Roof ReplacementRoof Inspections
Start here when the entry point is unknown or you need visible-condition notes before choosing repair, maintenance, or replacement. Reports describe accessible conditions and access limits; they are not engineering or code certification.
Check another path when: If water is actively entering, use Roof Repair and call during business hours rather than waiting on a planning-only inspection.
Start with Roof InspectionsCommercial Roofing
Start here for membrane roofs, seams, drains, scuppers, penetrations, curbs, rooftop equipment, maintenance planning, or commercial repair-versus-replacement review.
Check another path when: A low-slope section on a home can start with Roof Repair or Roof Replacement. Note the roof type or upload details if you know them.
Start with Commercial RoofingGutters & Drainage
Start here when the main issue is collecting roof runoff or moving it through gutters, outlets, and downspouts. Include where overflow, staining, or discharge trouble appears.
Check another path when: If water starts higher at a valley, wall, flashing, or skylight, begin with Roof Repair or Skylights & Sun Tunnels.
Start with Gutters & DrainageSkylights & Sun Tunnels
Start here to separate unit, flashing, curb, opening, and surrounding-roof conditions, or to plan a replacement or new daylighting opening.
Check another path when: If the symptom is not centered on the opening, Roof Repair may be the better first route. Reroof timing may also affect the written scope.
Start with Skylights & Sun TunnelsPreventative Maintenance
Start here for planned condition checks, debris and drainage review, minor roof-related corrections where included, and tracking items that may need future repair or replacement.
Check another path when: Maintenance is not a substitute for active leak response, necessary repair, or replacement of a failing roof system.
Start with Preventative MaintenanceRefine the route
The same stain or leak can call for different checks on a sloped home roof, a residential low-slope section, or a commercial membrane roof.
Choose by condition first: localized symptom for repair, broader or recurring concerns for replacement planning, and inspection when the source or condition is unclear.
Use the residential repair, replacement, or inspection route and describe the low-slope area. Slope alone does not make a home a commercial-roofing request.
Start with Commercial Roofing when low-slope membranes, seams, drains, scuppers, rooftop equipment, occupancy, or facility planning shape the request.
Start with the main need—active repair, documented condition review, commercial low-slope planning, or replacement—and include access, records, and coordination needs.
Repair or replacement?
Extent, surrounding roof condition, repair history, and the ability to make a durable localized repair matter more than a generic age or cost cutoff.
If the condition is unclear, start with Roof Inspections or select Not Sure Yet. Hidden conditions may not be known until access or tear-off makes them visible.
For a home, start with Roof Repair. Use Commercial Roofing for a commercial low-slope roof, or Skylights & Sun Tunnels when the water is centered on an opening. Stay off the roof and call during business hours. A call or online request does not guarantee same-day service.
No. An isolated flashing, penetration, tile, shingle, or edge condition may be repairable. Replacement planning becomes more relevant when trouble is recurring, several areas are failing, or surrounding materials may not support a durable localized repair.
Choose Roof Repair for an active or localized problem, Roof Replacement for broader reroof planning, or Roof Inspections when the condition is unclear. Describe the low-slope section and material if known. Commercial Roofing is the first route for commercial and facility roofs.
Choose the service that matches the main problem, or select Not Sure Yet on the estimate form. Add related gutter, skylight, drainage, or localized roof-edge wood conditions in the notes so the written scope can confirm what is included.
Choose the closest service—or Not Sure Yet—and tell us what you are seeing. We will review the request and confirm availability and the next suitable step.
